Reservations
Tentative bookings can be held for a maximum of 5 days. After this time a deposit or full balance (if within 8 weeks of arrival) will be required to secure your reservation.

Payment

A deposit of 4 weeks rental tariff is required to confirm your booking. A refundable Breakages Bond of 4 weeks rental tariff is required prior to arrival. Rent is paid 4 weeks in advance. Any rental arrears in excess of 1 week will result in an immediate eviction Court Order (with the legal costs coming out of the Breakages Bond) 

All payments must be made by Bank transfer, or Paypal

Cancellation Policy
Once your booking has been confirmed and received your deposit is non-refundable.

Bookings cannot be cancelled within 8 weeks of arrival. If the booking is cancelled in writing more than 8 weeks from the date of commencement of your stay, you will be released from the liability for the full balance of hire.

If the booking is cancelled less than 8 weeks of arrival you will only be released from the liability of the balance of hire if the property can be re-let.

We recommend that you purchase cancellation insurance to safeguard your investment.

 

Bath Towels and Linen
The property will be provided with pillows, doonas (duvets), sheets, bath towels and tea towels. NOTE: Baby linen cannot be provided (Health & Safety Regulations) - so you'll need to bring your own.

Smoking Policy

The property is strictly non smoking. Smoking in the outdoor areas is permitted as long as cigarette butts are not left in the garden.  
 

Telephone/Internet

Tenants must make their own arrangements  to have the phone connected. Phone points are located in the Kitchen and master bedroom.

Electricity/Gas/Water

Tenants will be responsible for ALL utility bills for the duration of their stay. Arrangements will need to be made prior to occupation to transfer all electricity, gas and water bills into their names. Prior to departure, arrangements will need to be made to terminate these arrangements

Garden & Pool Maintenance

Pool and garden maintenance are the responsibility of the tenant. Any remedial garden or pool work required after departure will be charged at $65 per hour. Any repairs of pool equipment due to inadequate maintenance will be charged to the tenant.

Pool Safety

The law states that the pool area should be secure at all times. The pool fence gate has to be kept closed at all times and children should never be left unattended in the pool area.

Cleaning

The property has to be left clean. The carpets and windows need to be professionally cleaned prior to vacating the property. Tenant may be asked to produce receipts for this. Failure to leave the property clean will incur a cleaning charge of $40 per hour  

Breakages Bond
A breakages deposit of 4 week’s rent is payable before arrival. This will be returned to you in full, within 14 days, once the house has been inspected after your departure. Any cost of repairs ($65 per hour) or to replace damaged items will be deducted from this bond.

In the unlikely event that you find something not working or damaged when you first arrive, please tell us immediately so that we may rectify it - and so you don't get charged for repairs when you leave.

No responsibility or liability is taken for any loss or damage to tenant personal property during or after the rental period. Tenant personal property is not covered by the owners home contents insurance policy. It is the responsibility of the guests to arrange for any insurance cover they require during their stay.

To maintain the property at a high standard for the future, we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions: 

• The Number of Guests should not exceed the number stated on the booking form or subsequently agreed to in writing or email. Fees will apply for excess guests not agreed with the owners in advance.

• Damage, Breakages, Theft and Loss to the property are the tenant’s responsibility during their stay.

• Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of occupancy and loss of bond.