Reservations
Tentative bookings can be held for a maximum of 5 days. After this time a deposit or full balance (if within 8 weeks of arrival) will be required to secure your reservation.

Payment

If you make your booking more than 8 weeks prior to the date of commencement , a deposit of one half of the total tariff is required to confirm your booking. The balance is due exactly 8 weeks prior to your arrival. If you are making your booking within 8 weeks of arrival, the full tariff is required to confirm the booking.

All payments must be made by Bank transfer.

Cancellation Policy
Once your booking has been confirmed and received your deposit is non-refundable.

Bookings cannot be cancelled within 8 weeks of arrival. If the booking is cancelled in writing more than 8 weeks from the date of commencement of your stay, you will be released from the liability for the full balance of hire.

If the booking is cancelled less than 8 weeks of arrival you will only be released from the liability of the balance of hire if the property can be re-let.

The deposit is non-refundable.

We recommend that you purchase cancellation insurance to safeguard your investment.

Check-in/out Times
The properties will be ready for occupation after 3.30pm upon arrival. We will contact you at least 5 days before commencement of your booking to make arrangements to hand over the keys. If you are not going to contactable by email at this time it will be your responsibility to contact us. We would ask that you vacate the property by 10.30am on the day of departure unless prior arrangement has been made.

Bath Towels and Linen
The property will be provided with pillows, doonas (duvets), sheets, bath towels and tea towels. NOTE: Baby linen cannot be provided (Health & Safety Regulations) - so you'll need to bring your own.

Smoking Policy

The property is strictly non smoking. Smoking in the outdoor areas is permitted as long as cigarette butts are not left in the garden.  
 

Telephone/Internet

A telephone is provided to make local calls. Guests will be billed for telephone use at the end of their stay. Guests may optionally purchase calling cards from the post office or newsagent enabling cheap long-distance or international calls to be made. Pre-paid Internet dial-up plans can also be purchased from local electrical superstores enabling internet access from guest’s laptops. We can arrange for these to be purchased for you in advance of your arrival.

Electricity/Gas/Water

The hire fee includes all everyday use of electricity, water and gas. Upon your arrival the meter readings will be recorded. You will be advised as to how much of each utility is included in the charge. Any excess usage will be deducted from your bond.

Garden & Pool Maintenance

Pool and garden maintenance are included in the rental fee. Weekly pool maintenance requires access to the rear garden. Garden maintenance will require access to the front and rear of the property. No inside access is required.

Pool Safety

The law states that the pool area should be secure at all times. The pool fence gate has to be kept closed at all times and children should never be left unattended in the pool area.

Cleaning

Due to the limited time available to our cleaning we must ask that you leave the property clean and tidy at the end of your stay. In the event that the property is not left clean and tidy the cost of the extra cleaning time will be deducted from your Breakages Bond at the rate of $30 per hour.

Breakages Bond
A breakages deposit of 1 week’s rent is payable before arrival. This will be returned to you in full, within 14 days, once the house has been inspected after your departure. Any cost of repairs or to replace damaged items will be deducted from this bond.

In the unlikely event that you find something not working or damaged when you first arrive, please tell us immediately so that we may rectify it - and so you don't get charged for repairs when you leave.

No responsibility or liability is taken for any loss or damage to tenant personal property during or after the rental period. Tenant personal property is not covered by the owners home contents insurance policy. It is the responsibility of the guests to arrange for any insurance cover they require during their stay.

To maintain the property at a high standard for the future, we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions: 

• The Number of Guests should not exceed the number stated on the booking form or subsequently agreed to in writing or email. Fees will apply for excess guests not agreed with the owners in advance.

• Damage, Breakages, Theft and Loss to the property are the tenant’s responsibility during their stay.

• Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of occupancy and loss of bond.