Reservations
Tentative bookings can be held for a maximum of 5 days. After this time a deposit or full balance (if within 8 weeks of arrival) will be required to secure your reservation.

Payment

If you make your booking more than 8 weeks prior to the date of commencement , a deposit of one half of the total tariff is required to confirm your booking. The balance is due exactly 8 weeks prior to your arrival. If you are making your booking within 8 weeks of arrival, the full tariff is required to confirm the booking.

All payments can be made by cheque, Bank Cheque, or Bank transfer.

Cancellation Policy
Once your booking has been confirmed and receipted your deposit is non-refundable.

Bookings cannot be cancelled within 8 weeks of arrival. If the booking is cancelled in writing more than 8 weeks from the date of commencement of your stay, you will be released from the liability for the full balance of hire. The deposit is non-refundable.

We recommend that you purchase cancellation insurance to safeguard your investment.

Check-in/out Times
The properties will be ready for occupation after 3.30pm upon arrival. We will contact you at least 5 days before commencement of your booking to make arrangements to hand over the keys. If you are not going to contactable by email at this time it will be your responsibility to contact us. We would ask that you vacate the property by 10.30am on the day of departure unless prior arrangement has been made.

Bath Towels and Linen
The property will be provided with pillows, doonas (duvets), sheets, bath towels and tea towels. NOTE: Baby linen cannot be provided (Health & Safety Regulations) - so you'll need to bring your own.

The property is classed as non smoking , but we have no objection to you smoking in the outdoor areas.
 

Telephone

Guests requiring the use of a land-line during their stay are permitted to get the telephone connected at their cost. A handset is provided. Those guests choosing to connect the phone remain liable for all costs incurred in its use.  

Electricity/Gas/Water

The hire fee includes all everyday use of electricity, water and gas. Upon your arrival the meter readings will be recorded. You will be advised as to how much of each utility is included in the charge. Any excess usage will be deducted from your bond.

Cleaning

Due to the limited time available to our cleaning we must ask that you leave the property clean and tidy at the end of your stay. In the event that the property is not left clean and tidy the cost of the extra cleaning time will be deducted from your Breakages Bond.

Breakages Bond
A breakages deposit is payable upon arrival. This will be returned to you once the house has been inspected after your departure. Any cost of repairs to replace damaged items will be deducted from this bond.

In the unlikely event that you find something not working or damaged when you first arrive, please tell us immediately so that we may rectify it - and so you don't get charged for repairs when you leave.

Under no circumstances may the number of persons in the rental exceed the maximum number of guests as stated in the holiday confirmation letter.